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Buyer Assurance

Refund Policy

Last Updated: October 2026 • 30-Day Money-Back Guarantee (WholesaleEngine)

30-Day 100% Money-Back Guarantee for WholesaleEngine

We take immense pride in the deterministic code quality, sub-millisecond execution, and HPOS reliability of WholesaleEngine. If our software fails to work as advertised in your WooCommerce installation, and our developer desk cannot resolve the issue within 48 hours, we will issue a full 100% refund of your purchase within 30 days of purchase. No hassles, no questions asked.

1. Conditions for a Refund

To be eligible for a full refund under our guarantee:

  • Your refund claim must be submitted within 30 calendar days for WholesaleEngine purchases (and 14 calendar days for single utility modules) from the original transaction timestamp.
  • You encountered a technical defect or compatibility issue with your WordPress or WooCommerce installation that our developer team was unable to resolve within 48 hours of your support submission.
  • Refund requests apply to all first-time purchases and annual subscription renewals requested within 14 days of charge.

2. How to Claim Your Refund

Claiming your refund is straightforward:

  1. Send an email to [email protected] with the subject line: Refund Request — [Your Lemon Squeezy Order Number].
  2. Include your purchase email address and a brief explanation of the incompatibility or issue encountered.
  3. Our support team will verify your license record and process the cancellation with Lemon Squeezy within 1–2 business days.

3. Refund Processing & Payout Timing

Once approved, refunds are credited back to the original payment method via Lemon Squeezy (Visa, MasterCard, American Express, Apple Pay, Google Pay). Funds generally reflect on your bank or credit card statement within 3 to 7 business days, depending on your financial institution.

4. License Deactivation Post-Refund

Upon issuance of a refund, your commercial Pro license key will be automatically deactivated in our licensing database, and access to automated updates and priority developer assistance will cease.